Shipping Policy

At Abbrella, we are committed to providing a seamless and satisfying shopping experience. From eco-friendly packaging to customer-centric support, we prioritize your satisfaction at every step.

1. Order Processing
• Orders are processed within 1-3 business days (excluding weekends and holidays) upon receiving your confirmation email.
• You will receive a notification once your order has been shipped, along with tracking details.

2. Shipping Rates & Delivery Estimates
• Standard Shipping: Estimated delivery within 5-10 business days.
• Express Shipping: Estimated delivery within 2-5 business days.
• Free Shipping: Enjoy free shipping on orders over $150.
• Shipping rates are calculated at checkout based on your location and selected shipping method.

3. Eco-Friendly Packaging
• We use paper boxes and environmentally friendly materials to minimize our ecological footprint. Your order will arrive beautifully packaged while being kind to the planet. 🌿

4. Return Policy & Customer Satisfaction
• At Abbrella, we strive to help you find the perfect product. If something isn’t quite right, please email us at info@abbrella.ca.
• We focus on providing the best product for your needs and can alter items to suit your preferences, so you don’t have to go through the hassle of returning.
• If a return is necessary, we will assist you through the process with care and efficiency.

5. Order Modification
• Made a mistake with your order? No worries! Please email us at info@abbrella.ca as soon as possible.
• If your order hasn’t been shipped yet, we can modify or update your order and will notify you via email.

6. International Shipping
• We offer international shipping to select countries.
• Delivery times may vary based on customs processing and local postal services.
• International customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.

7. Tracking Your Order
• Once your order has been shipped, you will receive a tracking number via email.
• You can track your order through our website or directly via the carrier’s website.

8. Shipping Address Accuracy
• Please ensure your shipping address is accurate and complete.
• We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

9. Changes to Shipping Policy
• We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with the revised date.

Contact Us

For any shipping-related inquiries, please contact us at info@abbrella.ca